Terms & Conditions

Effective Date: 12 February 2026

Welcome to Mozow X Jewellery (operated by Shree Nandini Venture).
By accessing our website (www.mozowx.com) or purchasing from us, you agree to comply with the following Terms & Conditions.

1. General

By using this website, you confirm that:

  • You are at least 18 years of age
  • You provide accurate and complete information
  • You agree to abide by these Terms & Conditions

We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Services

Mozow X Jewellery specializes in:

  • Custom jewellery
  • Gold jewellery
  • Made-to-order designs
  • Personalized jewellery pieces

Due to the handcrafted nature of our products, slight variations may occur in:

  • Weight
  • Color
  • Stone setting or placement
  • Finish

These variations are natural and not considered defects.

3. Pricing

  • All prices are listed in Indian Rupees (₹)
  • Prices may change due to fluctuations in gold and material costs
  • Final pricing is confirmed at checkout or order confirmation
  • Taxes and shipping charges (if applicable) are additional

We reserve the right to cancel any order due to pricing errors or technical issues.

4. Orders & Payments

  • Orders are confirmed only after successful payment
  • Payments are processed through secure and trusted payment gateways
  • We do not store any card or banking details
  • Custom orders may require full or partial advance payment

We reserve the right to cancel or refuse any suspicious or fraudulent orders.

5. Custom Jewellery Orders

For custom-made or personalized jewellery:

  • Designs cannot be modified once production has started
  • Custom or engraved items may not be eligible for return or refund
  • Production timelines may vary based on design complexity

Customers are responsible for reviewing and approving designs before production.

6. Shipping & Delivery

  • Orders are processed within the stated timelines
  • Delivery timelines vary depending on location and courier service
  • Delays due to external factors (courier, weather, etc.) are beyond our control
  • Risk and ownership transfer to the customer upon delivery

For full details, please refer to our Shipping Policy.

7. Returns & Refunds

  • Returns and refunds are governed by our Refund & Return Policy
  • Customized or personalized products may not be eligible
  • Returned items must be unused and in original condition

8. Product Care

Customers are responsible for proper care of jewellery.

We are not liable for damage caused by:

  • Mishandling or improper use
  • Improper storage
  • Accidental damage
  • Normal wear and tear

9. Intellectual Property

All content on this website, including:

  • Logos
  • Images
  • Designs
  • Text
  • Videos

is the property of Mozow X Jewellery and may not be used, copied, or reproduced without written permission.

10. Limitation of Liability

Mozow X Jewellery shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Losses due to misuse of products
  • Delays beyond our control

Our maximum liability is limited to the purchase value of the product.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.
Please review it to understand how we collect and use your data.

12. Governing Law

These Terms & Conditions are governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the appropriate courts.

13. Contact Information

For any questions regarding these Terms & Conditions:

Brand Name: Mozow X Jewellery
Legal Entity: Shree Nandini Venture

📱 WhatsApp/Call: +91 9712940046
📧 Email: mozowx6@gmail.com
🌐 Website: www.mozowx.com